The following F.A.C.T.S. model of effective team member behaviors (follow-through, accuracy, timeliness, creativity, and spirit) may serve as a guide for helping teams identify behaviors that support synergy within the work team.
Follow-through
One of the most common phrases heard in groups that work well together is "You can count on it." Members trust that when a colleague agrees to return a telephone call, read a report, talk to a customer, attend a meeting, or change a behavior, the job will be done. There will be follow-through. Team members are keenly aware that as part of a team, everything that they do --or don't do---impacts someone else.
Accuracy
Another common phrase heard in effective work groups is "We do it right the first time." Accuracy, clearly a reflection of personal pride, also demonstrates a commitment to uphold the standards of the team, thus generating team pride.
Creativity
Innovation flourishes on a team when individuals feel supported by colleagues. Although taking the lead in a new order of things is risky business, such risk is greatly reduced in a cooperative environment where members forgive mistakes, respect individual differences, and shift their thinking from a point of view to a viewing point.
Timeliness
When work team members are truly cooperating they respect the time of others by turning team priorities into personal priorities, arriving for meetings on time, sharing information promptly, clustering questions for people, communicating succinctly, and asking "Is this a good time?" before initiating interactions.
Spirit Being on a work team is a bit like being part of a family. You can't have your way all of the time, and - to add value - you must develop a generous spirit. Leaders can help work teams by addressing these "rules" of team spirit: value the individual; develop team trust; communicate openly; manage differences; share successes; welcome new members.
Basic Team Working
What is a team anyway?
-A team is a small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable
-Small Number
-Complementary Skills
-Common Purpose & Performance Goals
-Common Approach
-Mutual Accountability
Ten common teaming problems
-Floundering
-Overbearing participants
-Dominating participants
-Reluctant participants
-Unquestioned acceptance of opinions as facts
-Rush to accomplishment
-Attribution
-Discounts and "plops"
-Wanderlust: digression and tangents
-Feuding members
Five issues to be considered in team building
1. Interdependence
This is the issue of how each member's outcomes are determined, at least in part, by the actions of the other members. The structure of the team task should be such that it requires cooperative interdependence. Functioning independently of other team members, or competing with them should lead to sub optimal outcomes for the entire team. Tasks that require the successful performance of sub tasks by all team members are called divisible, conjunctive tasks.
2. Goal Specification
It is very important for team members to have common goals for team achievement, as well as to communicate clearly about individual goals they may have. The process of clarifying goals may well engage all of the issues on this list. Indeed, shared goals is one of the definitional properties of the concept "team." A simple, but useful, team building task is to assign a newly formed team the task of producing a mission and goals statement.
3. Cohesiveness.
This term refers to the attractiveness of team membership. Teams are cohesive to the extent that membership in them is positively valued; members are drawn toward the team. In task oriented teams the concept can be differentiated into two sub concepts, social cohesiveness and task cohesiveness. Social cohesiveness refers to the bonds of interpersonal attraction that link team members. Although a high level of social cohesiveness may make team life more pleasant, it is not highly related to team performance. Nevertheless, the patterns of interpersonal attraction within a team are a very prominent concern. Team building exercises that have a component of fun or play are useful in allowing attraction bonds to develop. Task cohesiveness refers to the way in which skills and abilities of the team members mesh to allow effective performance.
4. Roles and Norms
All teams develop a set of roles and norms over time. In task oriented teams, it is essential that the role structure enables the team to cope effectively with the requirements of the task. When the task is divisible and conjunctive, as are most of the important team tasks in our society, the assignment of roles to members who can perform them effectively is essential. Active consideration of the role structure can be an important part of a team building exercise. Task roles may be rotated so that all team members experience, and learn from, all roles. Even then, it is important that the norm governing the assignment of roles is understood and accepted by team members.
Norms are the rules governing the behavior of team members, and include the rewards for behaving in accord with normative requirements, as well as the sanctions for norm violations. Norms will develop in a team, whether or not they are actively discussed.
5. Communication
Effective interpersonal communication is vital to the smooth functioning of any task team. There are many ways of facilitating the learning of effective communication skills. Active listening exercises, practice in giving and receiving feedback, practice in checking for comprehension of verbal messages, are all aimed at developing skills. It is also important for a team to develop an effective communication network; who communicates to whom; is there anybody "out of the loop?" Norms will develop governing communication. Do those norms encourage everyone to participate, or do they allow one or two dominant members to claim all the "air time?"
(From Scholtes, Peter R., The Team Handbook, Joiner Associates (1988))
Characteristics of a good team and team member
Sponsored by Teambuilding Australia
Characteristics of a good team
-Everyone participates actively and positively in meetings and projects.
-Team goals are understood by everyone.
-Individual members have thought hard about creative solutions to the problem.
-Members are carefully listened to and receive thoughtful feedback.
-Everyone takes initiative to get things done.
-Each teammate trusts the judgement of the others.
-The team is willing to take risks.
-Everyone is supportive of the project and of others.
-There is plenty of communication between team members.
-Team decisions are made using organized, logical methods.
-Full team acceptance is expected as decisions are made.
-Dissenting opinions are recorded, and may be revisited if future situations dictate.
-Team goals are given realistic time frames.
-Everyone is focused on the ultimate goal of the project, while also digging into the underlying details.
Characteristics of a good team member
-Works for consensus on decisions
-Shares openly and authentically with others regarding personal feelings, opinions, thoughts, and perceptions about problems and conditions
-Involves others in the decision-making process
-Trusts, supports, and has genuine concern for other team members.
-"Owns" problems rather than blaming them on others
-When listening, attempts to hear and interpret communication from other's points of view
-Influences others by involving them in the issue(s)
- Encourages the development of other team members
-Respects and is tolerant of individual differences
-Acknowledges and works through conflict openly
-Considers and uses new ideas and suggestions from others
-Encourages feedback on own behavior
-Understands and is committed to team objectives.
-Does not engage in win/lose activities with other team members
-Has skills in understanding what's going on in the group
Teambuilding Australia can be contacted through www.teambuildingaustralia.com.au
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